FAQ

What are your hours of operation?

We are open Monday thru Friday 9AM-5PM Pacific Time. We are closed on Saturday and Sunday.

Do you accept PURCHASE ORDER?

We gladly accept PURCHASE ORDER from all schools, government institutions, corporations, or non-profit organizations.

What is your RETURN POLICY?

We offer return or exchange for blank uniforms only.

We do not accept any returns, exchange or issue refunds on customized or sublimated products, or items that have been washed, decorated, or used.

Please contact us within 48 hours after you receive the uniforms. Report any problems and we will help you resolve the problems or issue a refund after you send the uniforms back to us. We can’t offer returns due to wrong sizes. Please make sure that you review our size chart before placing your order. Returns are subject to a 25% or $15 minimum restocking charge.

For custom uniforms: We don’t accept returns or exchanges on custom uniforms (which have your team name or logos, design or custom colors). Please review our size chart before placing an order.

We will send a detailed report regarding the design and uniform customization to every customer prior to production. Please review these details, as they are a binding agreement between customers and our company. We produce the uniforms based on these order details, and will offer return or exchange if we fail to follow them. We are not responsible for incorrect sizes, numbers, and names provided to us.

Regarding fabric materials and colors: each company has different materials and color tones. Please request a fabric or color sample to double check accuracy of your team’s color. We are not responsible for mismatched colors due to customer choices.

What is your turnaround time?

Usually, it takes about 2 to 3 weeks to get your uniform after your payment is completed. We are not responsible for delays from UPS (unexpected events such as severe weather, etc.)

May I order a sample?

Samples may be purchased at the piece price.

When does my order start production?

Your order will begin production once your order has been paid in full and all artwork has been approved.

How will my order be shipped?

Items will ship via UPS Regular Ground. UPS cannot deliver to a PO Box. Delivery address must be a physical street address.

Is there a minimum order?

Not for most products. There is only a minimum requirement for some of our customization products.

Do you ship outside of the United States?

Sorry, we only ship orders within the United States at this time.

Do you accept rush orders?

Yes, we do. Please contact us for more information.

Do you offer Saturday Delivery?

Sorry, we do not offer Saturday delivery.

Which artwork files do you accept?

We accept artwork files in the following formats (non-vector artwork must be at least 300 DPI resolution): Photoshop .PSD, Illustrator .AI, .EPS, .PDF, .JPG

Why do you need to digitize my logo, can’t you use a simple jpeg, gif, or image file?

Before any design can be embroidered, it needs to be converted into a special format that is accepted and readable by the computerized embroidery machine. This digitized file basically tells the embroidery machine where, how, and which colors to use while stitching the logo.